First off, our number one priority is to achieve 100% customer satisfaction. If you are unhappy with your product for any reason send us an email (firstname.lastname@example.org) within 7 days of receiving your product. Merchandise can only be returned within 14 days of receipt and as long it is in salable condition. If it meets these criteria, we are happy to provide a refund or exchange your product. Please note it is your responsibility to return the product to us and we advise that you get proof of delivery or insurance. Furthermore, any delivery charges from your original order is non-refundable.